POLICY

MEMBERSHIP email contact

If you have any questions or concerns about your membership please send an email to: membershipslg@yogasource.com

Monthly Memberships Policy:

Unlimited, 12x a month or 8x a month - 6 month minimum

Thank you for becoming a member of our studio! You should have received a YogaSource key chain tag. You will need it to scan yourself in every time you come to class. There is a $5 fee if you lose it, so please don't. Please read our Membership Enrollment Form carefully to become acquainted with our membership policy. Below are some sample FAQs:

Q. Can I use my package at your other location?
A. No, your package is valid at this studio only.

Q. I started my membership on the 9th is that the day I will be billed each month?
A. No, everyone is billed on the 1st of each month.

Q. I started my monthly membership on the 15th why was I charged for a full month?
A. We prorate the charge for your second month based on the number of days in the first month that you had the membership.

Q. I am taking more classes than I thought I would how do I increase my memberShip package?
A. Please email your request to upgrade your membership to: membershipslg@yogasource.com.

Q. Will my membership automatically cancel after 6 months?
A. No, If you wish to cancel your membership will need to send an email to membershipslg@yogasource.com.

Q. I am going to Hawaii for 3 weeks. Can I freeze my membership?
A. Freezing memberships is not common practice with yoga studios so our software is not set up to accommodate for this policy, which is why we've encountered numerous problems in the past with this procedure. We still want to give you this option so we will continue to offer it, however, freezes can only be processed for whole months at a time, at the $9 fee per month. This means your membership will skip anywhere from one to 3 billing periods but your billing date will remain the 1st of every month. As in the past, you can freeze a membership up to 3 months per year. If you want to come to class while your membership is still frozen, you will be charged the drop in rate.

Q. Can I supplement a Membership with a class card
This is not available, again, for the same reason. Any classes over 8 or 12 a month will be charged the drop in rate.

Q. I was in Hawaii for the last 3 weeks you haven't seen me. Can I retroactively freeze my membership?
A. No.

Q. I have been on the 12x a month for 3 months but I want to come more. Can I switch to the Unlimited Monthly?
A. Yes, you can upgrade at any time. Please email us your request.

Q. I have been on the 12x a month for 3 months but I can only come 8x a month. Can I switch to the 8x a month monthly?
A. You can make any changes to your membership once your first 6 months are up, but not before. Please email us your request.

Q. The credit card I have given you expired 2 months ago. what is going to happen to me now …
A. You are on our Unpaid list and we have been charged declined credit card fees. Please provide us with a new Visa or MasterCard asap.

Multiple Class Packages Policy:

10 or 30 Class Packages

Thank you for purchasing a Multiple Class Package. Our Multiple Class Packages never expire and are non-refundable. You should have received a YogaSource key chain tag. You will need it to scan yourself in every time you come to class. There is a $5 fee if you lose it, so please don't.

Our records are always up to date so the computer will tell you how many classes you have left on your package. If our records do not match yours, please email us.

If you have run out of classes and have kept coming, you will show as “Unpaid”. There is a $20 fee every time you go under.

Q. I haven't come to class for 3 years, is my package still valid?
A. Yes, it's like money in the bank.

Q. Can I use my package at your other location?
A. No, your package is valid at this studio only.